Return Policy
At Gurugram IT Networks, we prioritize customer satisfaction. If you are not completely happy with your purchase, our hassle-free return policy is here to help.
Eligibility for Returns:
- Returns must be initiated within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (invoice or order ID) is required for all returns.
Non-Returnable Items:
- Customized products, digital goods, and software licenses are non-refundable.
- Products damaged due to misuse or unauthorized modifications are not eligible for returns.
Refund Process:
- Once the returned item is received and inspected, a refund or replacement will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.